WE’RE HIRING
Client Growth Manager
- Full-Time Position
- 100% Remote
- Choose Your Own Hours, But Available for Internal or Client-Facing Meetings During Regular Business Hours
- Expected Compensation: $55,000-$65,000/year
The Client Growth Manager owns the health of their assigned client accounts. This means developing a deep understanding of what each client needs, championing the work that needs to happen, coordinating people and processes, communicating clearly with clients, and asking for support when needed. Success in this role does not require you to have every answer independently, but it does require taking responsibility for finding answers you need and moving the work forward.
Our Ideal Candidate:
Understands the value of strong relationships.
This candidate is not solely responsible for relationship management in this position, but will ideally be a natural connector, someone who doesn’t find it challenging to connect with people and make them feel understood. They are someone who enjoys being able to show results and progress, and views relationship-building as a benefit of the work they get to do each day.
Experience or interest in marketing strategy.
As a content marketing agency, marketing strategy and content production is what we sell and what we produce. This person will ideally have past experience to point to or an interest they want to grow in to be able to communicate with clients about their content marketing strategy. As a smaller team, we all occasionally get involved on content production, which ideally is not uncomfortable to this candidate.
A self-starter who can manage & direct processes.
Collaboration is a key part of what makes our content processes work, but as a remote team, it’s crucial that this person is capable of self-starting, directing processes, and creating content with a large amount of autonomy. Beyond that, they should be able to utilize and direct defined processes with any necessary direction to other team members.
Anticipated Responsibilities
Serve as the primary point of contact for assigned clients, building strong relationships and maintaining clear, proactive communication.
Own the ongoing marketing strategy and direction for assigned accounts within the scope of contracted services.
Manage monthly content creation and other recurring marketing initiatives from planning through completion.
Coordinate internal team members and freelancers, providing clear direction, deadlines, feedback, and context needed to produce strong work.
Manage client projects and processes, ensuring established systems are utilized and work stays organized, on schedule, and moving forward.
Review client deliverables for quality, accuracy, and strategic alignment before they are delivered or published.
When necessary, create marketing assets, including copy, campaign direction, simple design or video, or other deliverables based on client and team needs.
Take ownership of the overall health of assigned accounts by anticipating needs, solving problems, identifying opportunities, and involving other team members when additional support is needed.
Interested in the Role?
OUR VALUES
Innovation.
We are future-thinkers. We don’t settle or believe that we’ve done all we can to solve a problem or support a client. We innovate and expand.
Honesty.
We are open with one another and open with our clients, always.
Family.
We never apologize for prioritizing family over work. Family first is the expectation for every member of our team.
Purpose.
We believe that every person has the potential to change the world within them, and we are passionate about helping that purpose see the light of day.
Action.
We err on the side of doing. We don’t wait for opportunities; we create them.
People.
We remember that before others are clients, coworkers, or anything else, they are people first, who deserve respect, grace, and kindness.